TopKids Educare Services operates the https://topkids.com.my website, which provides educare services.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our educare services, topkids.com.my website.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We may employ third-party companies and individuals due to the following reasons:
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
TopKids provides an environment that encourages holistic growth, development, health and well-being is promoted and each student’s need are taken into consideration. We encourage self-determination and we support our student’s opportunities to participate in any activities.
Starting child care or school is a major life transition for young children. Change, even when it is a positive change can be stressful. In many cases this may be the first time a child is away from the secure and loving arms of their family. Both the child and parents may experience anxiety about the new experience. There are specific measures that parents can take to ease anxiety and make the first days happy ones.
Remember the first days of school or child care, like any major life change is a gradual process. Soon it will become a positive and exciting part of your child’s daily routine.
*Check with the school program for their recommendations requirements.
Some concerns you may have may be a result of unfamiliarity of what occurs in a daycare setting. When making childcare arrangements, be sure the program or provider shares with you relevant policies, rules, and schedules so you are comfortable with what to expect. You may discover that you are questioning yourself about whether your concern is warranted or not.
For open communication, it is helpful to be mindful of the other person’s perspective. When you are preparing to approach a provider there are two key things to keep in mind. 1. This individual has chosen this profession because he or she has a genuine interest and love for caring for children. They are making decisions based on what they feel is best for the children in their care. 2. Daycare providers, caregivers or teachers are much more than babysitters. They are committed professionals. When a provider offers care in her home it could be easy for you to lose sight of the fact that this is a business for her.
Before approaching the provider, be sure you can clearly identify the point of friction and its cause. Are there any underlying issues that are causing you distress? It may also be helpful if you have a concrete solution or resolution in mind to take to the table.
When you start a dialogue about your concern, try to be positive. Be sure to communicate what you value and appreciate about the daycare as well. In order to present your concern in a constructive way with out blaming, you can use a technique called “I” messages. “I” messages are statements that clearly express your concerns or needs in a way that does not put the listener on the defensive.
|Concern||Negative Statement||“I” Messages|
|Julia’s lunchbox is missing||“How come you keep losing Julia’s belongings?”||“I need us to find a way to keep track of Julia’s belongings.”|
|Sam’ s got a scratch on his arm||“What have you done to my son?”||“I noticed a scratch on Sam’s arm. Can you tell me what happened?”|
|You are worried about what the program is serving for lunch||“Your lunches are too fatty for my child.”||“I am concerned about the nutrition in the lunches you serve.”|
Conclude your discussion by working together with the caregiver. Brainstorm a course of action that will meet the concerns and needs of both parties. Together you can forge a partnership that can benefit and support the growth and development your child.